{"id":499,"date":"2020-09-27T20:34:07","date_gmt":"2020-09-27T20:34:07","guid":{"rendered":"http:\/\/sigdoc.acm.org\/conference\/2020\/?p=499"},"modified":"2020-10-05T15:40:25","modified_gmt":"2020-10-05T15:40:25","slug":"ponnada","status":"publish","type":"post","link":"http:\/\/sigdoc.acm.org\/conference\/2020\/ponnada\/","title":{"rendered":"&#8220;Improving User Experience and Accessibility of CDC\u2019s COVID-19 Symptoms Self-checker with Better Design Practices: The Role of Design in Effective Risk Communication&#8221; &#8211; Sanjana Ponnada"},"content":{"rendered":"<div class=\"members-access-error\">Sorry, but you do not have permission to view this content.<\/div>\n","protected":false},"excerpt":{"rendered":"<div class=\"members-access-error\">Sorry, but you do not have permission to view this content.<\/div>\n","protected":false},"author":27,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[235,21,22,20,36],"tags":[7,150,77,113,151,152,129,114,49,27],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>&quot;Improving User Experience and Accessibility of CDC\u2019s COVID-19 Symptoms Self-checker with Better Design Practices: The Role of Design in Effective Risk Communication&quot; - Sanjana Ponnada - SIGDOC Conference 2020<\/title>\n<meta name=\"description\" content=\"With the uncertainties and consequences of the coronavirus pandemic weighing heavily on communities, technology has become an essential medium to navigate this crisis. This study focuses on analyzing the effectiveness of the online COVID-19 symptom self- checker (created by the Centers for Disease Control and Prevention) to better understand how digital experiences can shape user perceptions in the context of a global pandemic.I performed usability tests on CDC\u2019s coronavirus symptom self-checker to determine current pain-points and user frustrations. This collected data informed my design decisions in creating a more effective prototype, including updates to the original visual design and language. I tested the redesigned self-checker under similar conditions, and it showed remarkable improvement. Participants reported feeling more empowered, informed, and capable of responding to their current health situations. Through this research experience, I was able to explore the impact of good design practices on public health engagement.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/sigdoc.acm.org\/conference\/2020\/ponnada\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"&quot;Improving User Experience and Accessibility of CDC\u2019s COVID-19 Symptoms Self-checker with Better Design Practices: The Role of Design in Effective Risk Communication&quot; - Sanjana Ponnada - SIGDOC Conference 2020\" \/>\n<meta property=\"og:description\" content=\"With the uncertainties and consequences of the coronavirus pandemic weighing heavily on communities, technology has become an essential medium to navigate this crisis. This study focuses on analyzing the effectiveness of the online COVID-19 symptom self- checker (created by the Centers for Disease Control and Prevention) to better understand how digital experiences can shape user perceptions in the context of a global pandemic.I performed usability tests on CDC\u2019s coronavirus symptom self-checker to determine current pain-points and user frustrations. This collected data informed my design decisions in creating a more effective prototype, including updates to the original visual design and language. I tested the redesigned self-checker under similar conditions, and it showed remarkable improvement. Participants reported feeling more empowered, informed, and capable of responding to their current health situations. Through this research experience, I was able to explore the impact of good design practices on public health engagement.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/sigdoc.acm.org\/conference\/2020\/ponnada\/\" \/>\n<meta property=\"og:site_name\" content=\"SIGDOC Conference 2020\" \/>\n<meta property=\"article:published_time\" content=\"2020-09-27T20:34:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-10-05T15:40:25+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/sigdoc.acm.org\/conference\/2020\/wp-content\/uploads\/sites\/11\/2020\/09\/src011-ponnada-poster-Sanjana-Ponnada-1024x752.jpg\" \/>\n<meta name=\"author\" content=\"SIGDOC\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@adamstrantz\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"SIGDOC\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"http:\/\/sigdoc.acm.org\/conference\/2020\/ponnada\/#article\",\"isPartOf\":{\"@id\":\"http:\/\/sigdoc.acm.org\/conference\/2020\/ponnada\/\"},\"author\":{\"name\":\"SIGDOC\",\"@id\":\"http:\/\/sigdoc.acm.org\/conference\/2020\/#\/schema\/person\/dfe7e0b67f0f4fa8491050980755c2b1\"},\"headline\":\"&#8220;Improving User Experience and Accessibility of CDC\u2019s COVID-19 Symptoms Self-checker with Better Design Practices: The Role of Design in Effective Risk Communication&#8221; &#8211; Sanjana Ponnada\",\"datePublished\":\"2020-09-27T20:34:07+00:00\",\"dateModified\":\"2020-10-05T15:40:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"http:\/\/sigdoc.acm.org\/conference\/2020\/ponnada\/\"},\"wordCount\":1218,\"commentCount\":8,\"publisher\":{\"@id\":\"http:\/\/sigdoc.acm.org\/conference\/2020\/#organization\"},\"keywords\":[\"communication\",\"covid-19\",\"design\",\"interaction\",\"pandemic\",\"public health\",\"risk\",\"testing\",\"usability\",\"ux\"],\"articleSection\":[\"COVID-19 Response\",\"Design Methods and Principles\",\"Health Communication\",\"Student Research Competition\",\"User Experience\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"http:\/\/sigdoc.acm.org\/conference\/2020\/ponnada\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"http:\/\/sigdoc.acm.org\/conference\/2020\/ponnada\/\",\"url\":\"http:\/\/sigdoc.acm.org\/conference\/2020\/ponnada\/\",\"name\":\"\\\"Improving User Experience and Accessibility of CDC\u2019s COVID-19 Symptoms Self-checker with Better Design Practices: The Role of Design in Effective Risk Communication\\\" - Sanjana Ponnada - SIGDOC Conference 2020\",\"isPartOf\":{\"@id\":\"http:\/\/sigdoc.acm.org\/conference\/2020\/#website\"},\"datePublished\":\"2020-09-27T20:34:07+00:00\",\"dateModified\":\"2020-10-05T15:40:25+00:00\",\"description\":\"With the uncertainties and consequences of the coronavirus pandemic weighing heavily on communities, technology has become an essential medium to navigate this crisis. 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