Dr. Karen Schriver is President of KSA Communication Design & Research, a consultancy focused on making complex information clear, compelling, and usable. She applies research on information design, plain language, and cognitive science to the design of everyday communications. Schriver launched her career at Carnegie Mellon University, where she co-directed the M.A. in Professional Writing and coordinated the Ph.D. in Rhetoric and Document Design. She also served as research director of the Communications Design Center, a nonprofit that won the Diana Award for its landmark research on computer documentation and plain language public documents.
After a decade as a faculty member, Schriver founded KSA, a consultancy that helps organizations around the world recognize the social and economic importance of clear communication. Now celebrating over 25 years in business, Schriver is well known for crossing academic and corporate boundaries—encouraging scholars to value the insights of business, and business to value the research generated by the academy. Her book, Dynamics in Document Design: Creating Texts for Readers—in its 9th printing—has been cited as an essential work in writing and visual design. Winner of ten national awards for research, Schriver has made a significant impact on how information designers think about their work. She is writing a new book on evidence-based information design and plain language.